How to Ask Good Questions and Listen More Effectively

How to Ask Good Questions and Listen Effectively

Luma Learning Strategies in the Transportation Industry

Are you a good listener or do you find yourself dominating conversations? Good communication is paramount to being an effective employee, trainer, co-worker and even friend. Communication involves a back-and-forth exchange of information which involves asking good questions and listening effectively. We all want to be heard and understood. This learning lesson will provide strategies with asking good questions and building up skills to become a better listener.
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Our free Luma Learning Lessons include objectives, estimated time, materials and instructional procedures for classroom and online/blended teaching. We will provide strategies on how to use our new LumaLive technology to collaborate virtually in real-time. We include these pillars from our learning research to illustrate where they are infused in our lessons.

Interaction Types


For decades there has been discussions of interaction types in education. (Anderson, 2003) Most interaction types observed in driver training traditionally are learner to instructor or learner to content. Moreover, most interaction time with driver training and orientation is synchronous or at the same time. This Learning Strategy is going to help you think about ways you can hold training without a physical classroom.

Interaction Time

The following Lesson is broken down into two different interaction times.

Lesson #38: How to Ask Good Questions and Listen More Effectively

Objectives

  • Identify the different types of questions.
  • Articulate the components involved in active listening.
  • Role play questioning and listening techniques.

Estimated Time

60 minutes

Materials

Instructional Procedures for Synchronous Training
(or at the same time without a classroom)
  1. Before you meet in a synchronous classroom, send out a link to the TedTalk on Listening.
  2. Meet in a webinar technology, like LumaLive.
     
  3. EngagementAsk the class in a poll: Are you a good listener? [Yes/No/Unsure]
  4. EfficiencyLead a discussion around these questions:
    • Did you learn anything new about listening from the Ted Talk?
    • What was a major takeaway?
    • Why do you think listening can be challenging?
  5. EfficiencyIn a brainstorming session: See if they can identify what types of questions those were:
    • Did you learn anything new about listening from the Ted Talk? [Closed Ended]
    • What was a major takeaway? [Open Ended]
    • Why do you think listening can be challenging? [Open Ended]
  6. EfficiencyShare with them the Types of Questions Worksheet and review the qualifications of what makes a question an open ended question vs a closed ended question. See if as a large group they can come up with 5 examples of each.
  7. EfficiencyExplain that good communication involves asking good questions and listening effectively.
  8. EngagementAsk the following questions:
    • Is there ever a bad question? Discuss their rationale.
    • Should you ask open-ended or closed-ended questions?
    • How do you know if someone is listening?
    • What are the skills/components of good listening?
    • How can you demonstrate that you are a good listener?
  9. EngagementShare with them the Active Listening Checklist.
     
  10. AuthenticityReview it with them and see if there are other components that they think you should include.
  11. AuthenticityTell the learners that they are going to break off into pairs of three in LumaLive and do role playing. They can pick one of the scenarios below or you can come up with your own scenarios. The goal is for 2 people to do the scenario and one person to observe the interactions and to complete the Role Playing Evaluation form. They can each take a turn observing with a different scenario.
    • Tell me about your favorite movie.
    • Tell me about your favorite vacation.
    • Describe your pet or child to me.
    • Describe your best birthday experience. Tell me about it.
    • Tell me about your favorite smell.
    • You see someone breaking in a car in a parking lot. You tell your co-worker about it.
  12. EfficiencyAfter everyone is done in their breakout groups, come back together to discuss what they learned.
    • What was challenging?
    • What would they do differently next time?
    • What did they do well?
    • What did they learn?
  13. EfficiencyAssign the How to Ask Good Questions and Listen Effectively eNugget® to reinforce what they learned.

Instructional Procedures for Asynchronous Training
(or not at the same time)
  1. Before you assign the training, send out a link to the TedTalk on Listening.
  2. EfficiencyPost in a moderated discussion board:
    • Is there ever a bad question? Discuss their rationale.
    • Should you ask open-ended or closed-ended questions?
    • How do you know if someone is listening?
    • What are the skills/components of good listening?
    • How can you demonstrate that you are a good listener?
  3. EfficiencyAssign the How to Ask Good Questions and Listen Effectively eNugget®.

Reference:

Anderson, T. (2003). Modes of interaction in distance education: Recent developments and research questions. Handbook of distance education, 129-144.